Due to the high volume of parcels in the Australian postal network, and COVID-safe social distancing implementations at our warehouse we advise that your order may be impacted with possible delays up to 5 – 20 days on top of the expected delivery time.

 

 

AUSTRALIA

FREE AU EXPRESS SHIPPING when you spend over $120!

Orders under $120 are a flat rate charge of $12.95 for express shipping, all parcels are automatically sent via Express post. Please note free shipping is not applied when a gift card or online credit is used to pay for an order. 

 

We deliver products domestically using DHL Express for all metropolitan areas (Australian capital cities and major metro areas). DHL Express allows for Express parcels to arrive within 1-3 business days in the event there are unforeseeable delays.

 

Regional areas outside the express post network may receive their parcel within 2-10 business days.

 

We ask that you keep a close eye on the tracking of your parcel. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Startrack or DHL. Once your order is dispatched, you will receive an email with tracking information.

 

Once your order has left the warehouse, Deus Ex Machina is no longer liable for its whereabouts. Please see below for more information. 

 

If you have not received your items within 5 business days of making your order, please email us at eshop@deuscustoms.com with your full name and order number and we will look into your delivery immediately.  In most cases this means that an attempted delivery has occurred and that your parcel is waiting for you at your nearest post office or collection point. 

 

Important Information: DHL Express are experiencing significant delays which may impact the delivery time frame. We ask that you take this into account when placing your order with the standard shipping option. 

 

 

 

INTERNATIONAL 

Deus uses DHL Express for all international deliveries. A freight quotation is given at checkout after entering your address and is calculated automatically by DHL Express depending on location and weight of parcel, prior to purchase.   

 

Once your order is packed and leaves our warehouse, you will receive an email with a tracking number to track your parcel with DHL Express. DHL Express post quotes their delivery time anywhere between 2-15 business days, this is dependent entirely upon your location.

 

Please note that Deus Ex Machina is not liable for parcels lost internationally. It is your responsibility to track your parcel directly with your country’s postal service.

 

Deus Ex Machina does not ship to the following countries: Caribbean Netherlands, India, Japan, Mexico, Russia, South Sudan

 

Please see below for information regarding customs duties and taxes associated with International orders.

 

Important Information: DHL Express are experiencing significant delays which may impact the delivery time frame. We ask that you take this into account when placing your order with the standard shipping option. 

 

 

 

ADDITIONAL INFORMATION

ORDER PROCESSING

All orders are processed within 2 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit and processing during sale and holiday periods.  If you would like a parcel by a certain date please email us in advance and we may be able to prioritise your order. 

 

CUSTOMS / ACCEPTANCE OF DELIVERY

Any orders exceeding $50 are subject to the customs policies of their destination countries.
 

Some international orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be, they are set by the destination country. Deus Ex Machina cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

 

Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Deus Ex Machina will not be held responsible for any loss of funds as a result of this occurrence.

 

Any re-delivery of parcels needs to be arranged and paid for by the customer.  

 

INCORRECT ADDRESS

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, Deus Ex Machina is not liable to refund your purchase or replace the goods. 

 

ORDER DOES NOT ARRIVE

DHL Express and Startrack online tools can be used to track your parcel. We encourage customers to track parcels. Deus Ex Machina is not liable for fault of delivery by either courier. Please let us know and we can help you to contact the correct customer care, however we are not able to refund in these circumstances.

 

SPLIT SHIPMENTS

We fulfil our customers’ orders from a number of different warehouses. At times, your order may be split into more than one delivery. If you do not receive an item this is likely the case. You should receive two or more tracking numbers for the different shipments, please ensure you check your spam or junk inbox if you cannot locate the tracking. 

 

 


For more information please contact our eshop by email at eshop@au.deuscustoms.com or phone on (+61-2) 8594-2810. We recommend calling for any urgent matters, particularly during sale periods.